Player Wellbeing

Responsible Gaming at p0k0 — Play Smart, Stay Safe

p0k0 believes that gaming should always be an enjoyable leisure activity, never a source of financial stress or emotional hardship. This page explains the tools, safeguards, and support resources available to every p0k0 player in Bangladesh who wants to keep their gaming healthy and in check.

21+ Only Deposit Limits Time-Out Tools Self-Exclusion 24/7 Support
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Safe Gaming Zone
Gambling can be addictive. This is a real risk. If you or someone you know is struggling with gambling-related problems, please stop playing immediately and contact our support team at [email protected]. You can also use the self-exclusion tool described on this page to temporarily or permanently close your account. p0k0 is strictly for players aged 21 and above. We take player protection seriously and encourage everyone to use our responsible gaming tools proactively — not just in a crisis.
Our Commitment

Gaming Should Be Fun, Not a Problem

At p0k0, we operate on a simple principle: entertainment first, always. Our platform is designed to give players in Bangladesh a safe, fair, and genuinely enjoyable online gaming experience — whether that means placing a bet on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or playing a live casino game with Evolution Gaming dealers.

We understand that for a small minority of players, gambling can shift from a leisure activity into something that negatively affects their finances, relationships, or mental health. That is why p0k0 has invested in a comprehensive suite of responsible gaming tools that every registered player can access at any time — no questions asked, no waiting period, no judgment.

Our responsible gaming framework covers four core pillars: prevention through education and age verification, player empowerment through self-management tools, early intervention through automated behaviour monitoring, and direct support when a player needs to talk to a real person.

21+ Rule, Strictly Enforced: p0k0 requires all players to be at least 21 years of age. Age verification is conducted at registration and again during the KYC process. Any account found to belong to a player under 21 is closed immediately and all associated funds are handled in accordance with our Terms & Conditions.
21+
Minimum age required to play on p0k0
24/7
Automated chatbot support available around the clock
৳500
Minimum daily deposit limit you can set on your account
72h
Cooling-off period before a self-exclusion can be reversed
Player Tools

Six Tools to Keep Your Gaming in Check

Every p0k0 player has access to the following responsible gaming tools at any time. You do not need to be in crisis to use them — we encourage all players to set limits from day one.

Spending Control
Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your p0k0 account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 72-hour cooling-off period before the change applies, giving you time to reconsider. Decreasing a limit is instant.

Loss Protection
Loss Limits

Define the maximum amount you are willing to lose in a given time period — daily, weekly, or monthly. Once your loss limit is reached, your account will automatically block further gameplay until the limit period resets. This tool prevents chasing losses, one of the key warning signs of problem gambling.

Time Management
Session Time Limits

Set a maximum duration for each gaming session. When you approach your limit, p0k0 will display an on-screen reminder. When the limit is reached, your session ends automatically. You can also enable session reality checks — periodic pop-up reminders showing how long you have been playing and how much you have wagered in the current session.

Short Break
Time-Out / Cool-Off

Take a voluntary short break from gaming for a period of 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in to your p0k0 account or place any bets. Your account balance is preserved and you can withdraw existing funds. Time-outs can be extended but not shortened once activated.

Serious Step
Self-Exclusion

Request a formal self-exclusion from p0k0 for a minimum of 6 months or permanently. During self-exclusion, your account is closed, all marketing communications are stopped, and you are prevented from creating a new account. Permanent self-exclusion cannot be reversed. This is the strongest tool available and is recommended if you feel gambling is causing real harm.

Account Oversight
Gaming History & Statements

Review your complete betting history, deposit and withdrawal records, and net win/loss statements at any time from your account dashboard. Seeing your actual spending in black and white is one of the most effective ways to maintain awareness of your gambling habits and catch any concerning patterns early.

How to activate these tools: Log in to your p0k0 account, navigate to Account Settings > Responsible Gaming, and select the tool you wish to use. All tools are self-service and take effect immediately (except limit increases, which require a 72-hour cooling-off period). If you need help activating any tool, contact our support team at [email protected] and a team member will assist you during support hours (9:00 AM – 11:00 PM BST).
Know the Signs

Warning Signs of Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts as an obvious addiction — it tends to creep up gradually, often disguised as harmless entertainment. The following warning signs are recognised indicators that gambling may be becoming a problem. If you recognise several of these in yourself or someone close to you, we strongly encourage you to take action.

Recognising a problem is the first and most important step. p0k0's support team is available to talk, and our self-exclusion and time-out tools can provide immediate relief while you seek further help.

Gambling with money meant for rent, food, bills, or other essential expenses
Chasing losses — betting more to try to win back money you have already lost
Feeling irritable, anxious, or depressed when you are not gambling
Lying to family, friends, or colleagues about how much time or money you spend gambling
Needing to gamble with increasingly larger amounts to feel the same level of excitement
Borrowing money, selling possessions, or taking loans to fund gambling
Neglecting work, studies, family responsibilities, or personal health because of gambling
Repeated unsuccessful attempts to cut down, control, or stop gambling
Gambling to escape problems, relieve stress, or cope with difficult emotions
Spending significantly more time gambling than originally intended on a regular basis
Self-Assessment

Ask Yourself These Honest Questions

This is not a clinical diagnostic tool, but honestly reflecting on the following questions can help you gauge whether your gambling habits are healthy. If you answer "Yes" to three or more of these questions, we recommend reaching out to our support team or using our self-exclusion tool.

Q1Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?
Q2Have you ever missed work, college, family time, or another important commitment because you were gambling or recovering from gambling?
Q3Have you ever felt a strong urge or compulsion to return and win back money after a loss — even knowing it was not a sensible decision?
Q4Have you ever hidden gambling activity — deposits, losses, time spent — from family members, a partner, or close friends?
Q5Have you ever borrowed money from others or sold personal belongings in order to fund gambling?
Q6Have you ever felt that gambling was your main way of dealing with stress, boredom, loneliness, or difficult feelings?
Q7Have you ever tried to stop or reduce your gambling, only to find yourself returning to it shortly after?
Q8Have family members or friends ever expressed concern about your gambling habits, even if you dismissed their concern at the time?
If you answered "Yes" to three or more of the above: Please contact our support team at [email protected] or use our self-exclusion tool immediately. You can also contact the p0k0 live chat (available 9 AM–11 PM BST) to speak with a support agent who can walk you through your options in plain English, without judgment.
Step-by-Step

How to Self-Exclude from p0k0

Self-exclusion is the most decisive action you can take if gambling has become a problem. Here is exactly how to do it on p0k0, step by step.

  • Log In to Your p0k0 Account

    Visit p0k0.io and log in with your registered username and password. If you cannot remember your credentials, use the account recovery option or contact support directly at [email protected] — they can assist with identification and account access.

  • Navigate to Account Settings

    Once logged in, click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu. From there, choose the "Responsible Gaming" tab from the left-hand navigation panel.

  • Select Self-Exclusion

    Under the Responsible Gaming tab, you will see the self-exclusion option. Choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the information provided carefully before proceeding — especially if you are considering permanent exclusion.

  • Confirm Your Request

    You will be asked to confirm your self-exclusion by entering your account password and checking a confirmation box that you understand the terms of the exclusion. This two-step confirmation prevents accidental exclusions while ensuring the process is quick when someone genuinely needs it.

  • Account Closure Takes Effect Immediately

    Your account is closed immediately upon confirmation. You will receive an email to your registered address confirming the self-exclusion. All marketing communications are stopped. Any balance remaining in your account can be withdrawn — contact support to initiate the withdrawal process.

  • Need Help? Contact Support Directly

    If you are unable to complete self-exclusion via the account dashboard — or if you simply prefer to have a support agent handle it on your behalf — email [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and preferred exclusion period. Our team will process the request within 2 hours during support hours.

72-Hour Cooling-Off Period for Reversal: If you request a time-limited self-exclusion (6 months or more) and later wish to reactivate your account after the exclusion period ends, there is a mandatory 72-hour cooling-off period between your reactivation request and actual account reinstatement. This gives you time to reflect before returning to play. Permanent self-exclusion has no reversal process.
Common Questions

Responsible Gaming FAQ

The minimum age to register and play on p0k0 is 21 years. This applies to all players regardless of location. Age is verified during the registration process and again during KYC document review. Any account found to belong to a person under 21 will be closed immediately, and the matter may be reported to relevant authorities where required by law.

Yes. You can set daily, weekly, or monthly deposit limits from your Account Settings under the Responsible Gaming tab. Reducing a limit takes effect immediately. Increasing a limit requires a 72-hour cooling-off period before the higher limit applies — this is a deliberate safeguard to protect you from impulsive decisions. There is no fee for setting or changing limits.

A time-out is a short voluntary break of 24 hours to 30 days. It is designed for players who want a brief pause and intend to return to play after the break. Self-exclusion is a longer, more serious measure — a minimum of 6 months up to permanent — for players who feel gambling is causing genuine harm and who need a firm, enforced barrier. Both tools block gameplay and stop marketing communications while active. The key difference is the duration and the intent behind each tool.

Yes. You can withdraw your remaining account balance during both a time-out and a self-exclusion. You cannot place bets or make deposits during these periods, but your funds remain yours and can be returned to your bKash, Nagad, or Rocket wallet. Contact support at [email protected] to initiate a withdrawal during exclusion if you cannot access the dashboard.

Yes. p0k0 uses automated monitoring tools that track certain behavioural patterns associated with problem gambling — such as rapid session escalation, frequent large deposits after losses, or sudden significant increases in bet sizes. When these patterns are detected, our responsible gaming team may proactively reach out to the player by email or on-platform notification to check in and provide information about available support tools. Players are never penalised for these checks.

Email us at [email protected] with the subject line "Responsible Gaming Support". Support hours are 9:00 AM to 11:00 PM BST (UTC+6) daily. A 24/7 automated chatbot is available outside these hours for immediate tool activation requests (such as time-out or self-exclusion). We aim to respond to all responsible gaming emails within 2 hours during support hours.
Explore p0k0 Responsibly

Play Smart. Set Limits. Enjoy the Game.

p0k0 is committed to making sure every player in Bangladesh has a safe and enjoyable experience. Use our tools, stay within your limits, and remember that gaming is entertainment — not a way to make money.

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21+ only. Gambling can be addictive — please play responsibly. Terms & Conditions apply.